How can we help?

Setup, pairing, recordings, agent connections, orders, and account help.

Contact Relay

Email dkahuha@gmail.com. Include the email on your Relay account and a short description of what happened. Do not send passwords, one-time codes, recovery codes, or payment-card details.

Set up a Relay

1. Install Relay and sign in to your Relay account.
2. Turn on your Relay device and keep it close to your iPhone.
3. In the app, choose Pair Relay and follow Apple’s accessory sheet.
4. Connect the OpenAI or Anthropic agent experience you want Relay to use.
5. Complete the in-app voice and recording walkthrough.

The physical microphone switch is the authoritative privacy control. If it is off, Relay’s microphones have no power.

Recordings and spoken relays

A spoken relay is a short message sent to the most relevant agent session. A recording keeps the original audio together with its speaker-aware transcript and source-linked summary. Weak connectivity may delay synchronization; keep Relay near the phone or a configured Wi-Fi connection and charging if a large upload is pending.

Account deletion

In Relay, open Settings, choose Delete account, review what will be removed, and confirm. If you cannot access the app, email privacy@sendrelays.com from the address on the account. We may need to verify your identity.

Orders and warranty

For an order, include the order number and purchasing email. See the Preorder Terms, Returns & Refunds, and Limited Warranty for the applicable terms.