Privacy.
How Relay handles your account, device, recordings, agent work, and orders.
Who we are and what this covers
Gather Platforms Inc., doing business as Relay (“Relay,” “we,” or “us”), controls the personal information described here. This policy covers the Relay app, device and service, sendrelays.com, preorders, and related support communications.
Information you give Relay
- Account and contact data: name, email address, phone number, user and account identifiers, and support communications.
- Audio and work content: recordings, voice messages, transcripts, speaker labels, summaries, decisions, action items, open questions, prompts, session titles, agent messages, results, and files or contacts you choose to use with Relay.
- Voice setup data: voice samples and derived characteristics used to distinguish the enrolled owner from other speakers. We treat these as sensitive and use them only to provide Relay’s speaker and authorization features.
- Order data: billing and shipping details, items, amount, tax, order status, and delivery communications.
Information produced by the device and app
Relay may process device identifiers and enrollment receipts; connection, battery, microphone-switch and sync state; product interactions; recording and upload metadata; diagnostics, crash data, security logs, and approximate network information such as IP address. Relay’s physical accessory captures audio through its own sensors. The app does not claim universal access to Phone, FaceTime, WhatsApp, or other app audio.
Payments and the website
Stripe and its payment partners collect and process payment credentials. We receive transaction identifiers, payment status, card brand, and limited payment details, not your full card number. Our hosting and infrastructure providers may process IP address, device and browser information, pages and referring links, cookies necessary to operate the site, and basic security logs.
How we use information
- Authenticate you, enroll and manage your Relay device, sync encrypted captures, transcribe recordings, distinguish speakers, generate source-linked summaries, route messages to the appropriate session, and display agent progress and results.
- Connect to the OpenAI or Anthropic experience you authorize and carry out the actions you request, including actions that require an explicit confirmation.
- Provide support, operate and secure the service, prevent fraud and unauthorized use, diagnose failures, and improve reliability and accessibility.
- Process and fulfill orders; send receipts, development, delay, shipping, safety and service messages; and meet tax, accounting, legal and compliance obligations.
Service providers and AI providers
We disclose information only as needed to providers that help operate Relay, including authentication, cloud infrastructure, storage, transcription, notifications, diagnostics, payment, shipping, professional services, and the AI provider you select. When you authorize OpenAI or Anthropic, content sent to that provider is also governed by your relationship with that provider. We do not ask you to send us your provider password. We may disclose information to government bodies when legally required, or in connection with a merger, financing, acquisition, or sale after applying appropriate protections.
Your controls
You control when the device microphone is physically enabled. Relay shows recording and synchronization state and provides access to recordings, transcripts and summaries. You can sign out or request account deletion in the app. You should obtain any notice or consent required before recording other people; recording laws vary by place.
Sale, advertising, and tracking
We do not sell personal information for money, use Relay audio or work content for cross-context behavioral advertising, or track you across other companies’ apps and websites for advertising.
Retention and security
We keep account and product content while needed to provide Relay and until it is deleted or the account is closed, subject to backup cycles, security, fraud-prevention, contractual, tax, accounting and legal requirements. Order and warranty records may be kept for the applicable statutory period. We use technical, administrative and physical safeguards, including encrypted transport and protected storage where appropriate, but no system is completely secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your information, withdraw consent, appeal a decision, or complain to a regulator. We may verify your identity and may retain information where legally permitted or required. Email privacy@sendrelays.com to make a request.
Children, international transfers, and changes
Relay is not directed to children under 13 and we do not knowingly collect their information. We operate in the United States and may process information there and in other countries where our providers operate, using required safeguards. We will post changes here and update the effective date; we will provide additional notice when required.
Contact
Gather Platforms Inc., d/b/a Relay
8 The Green, Dover, Delaware 19901, United States
privacy@sendrelays.com